Refund Policy

The short version

• Full refund within 14 days of your first payment, no questions asked.
• After 14 days, refunds are considered on a case-by-case basis.
• You can cancel any time from Settings → Billing. Paid features stay active until the end of the current billing period.
• Refunds are returned to the original payment method, typically within 5–10 business days.

1. 14-day money-back guarantee

If you're unhappy with Nexis for any reason within 14 days of your first paid subscription (Personal or Team, Pro or Max, monthly or annual), email us and we'll issue a full refund — no questions asked. The 14-day window starts from the date of your first charge.

This guarantee applies once per customer, on the first paid subscription. Subsequent subscriptions or renewals are handled under the case-by-case policy below.

2. After 14 days

We review refund requests received after the 14-day window individually. We typically issue partial or full refunds when:

• A service outage or bug prevented you from using a feature you paid for.
• You were billed in error (duplicate charge, wrong tier, unauthorized renewal).
• You upgraded recently and have not meaningfully used the upgraded tier.

We generally do not refund:

• Subscription time you have already used.
• Renewals you forgot to cancel before the renewal date — though you can cancel immediately and we'll waive the upcoming charge if you contact us promptly.
• Charges associated with confirmed misuse or breach of our Terms of Service.

3. Cancellation

You can cancel any active subscription from Settings → Billing in the app. Cancellation stops future renewals; your paid features remain active until the end of the current billing period. After that, your account drops to the Free plan and your data remains available under that plan's limits.

For team subscriptions, only the team owner can cancel. Members keep paid features until the end of the cycle, then the team drops to Free.

4. How to request a refund

Email nexis.support@ekamspace.com from the address on your Nexis account with:

• The email address associated with your subscription.
• The approximate date of the charge.
• A brief reason (helpful, not required for 14-day requests).

We respond within 2 business days. Approved refunds are processed via our payment provider (Paddle) and returned to the original payment method, typically within 5–10 business days depending on your card issuer or bank.

5. Chargebacks

If you believe a charge is wrong, please email us first — we almost always resolve issues faster than a chargeback. Initiating a chargeback without contacting us may result in suspension of your account pending resolution with the payment provider.

6. Currency and fees

Refunds are issued in the same currency as the original charge. Foreign exchange differences, bank fees, or card-network charges that may have applied to the original payment are not reimbursed by Nexis.

7. Changes to this policy

We may update this policy from time to time. Material changes are emailed to account owners 30 days before they take effect. The version of the policy in force at the time of your purchase governs that purchase.

8. Contact

Questions about refunds or cancellation? nexis.support@ekamspace.com. We read every email.